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Altron | Nexus Solutions

Altron | Nexus Solutions

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    • SMART City / SAFE City
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  • Altron Nexus

    Delivering Innovation that matters

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    Connecting communities, enabling wellbeing

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  • Covid - 19 Lockdown Notice

    Our various operations that provide support to essential services will continue to run. Be safe, practise social distancing and wash hands regularly.

  • Your ICT solutions partners.

    We provide a wide range of highly effective Business Centric ICT Solutions and Services to Industry and Enterprise Customers.

  • Public or Private:

    We provide mission critical communication solutions. Implementing mission critical wireless communications solution is our business.

  • Workforce Management

    Home / Portfolio / Professional Services / Workforce Management

Workforce Management

Workforce Management is essential and requires skilled field support to ensure that faults are fixed within the Service Level Agreement timelines.

Onsite Support

On-site support service is conducted with a minimum disturbance to the day-to-day operations of the business. On-site support minimizes downtime and the associated effect on service levels. It includes preventative maintenance tasks.

The functions include:

Upgrade maintenance activities – Preventive

  • Cleaning of fibre connections
  • Upgrade of capacity
  • Upgrade or New service Intergration
  • Measure and Report on capacity
  • Onsite hardware and facility inspection
  • Hardware replacement

Spare management

  • Hardware replacement
  • Warranty control
  • Control and Coordinate activities during “break fixes”

Monitor Service Level Agreements

  • Escalation on non-performance
  • Disaster management (DRP)

L1 – Onsite Support

Hardware Replacement and Warranty Control

Spare part management will be performed and adjusted to ensure that the Service Level Agreement and Network Availability is maintained. A small pool of spares would be procured to ensure that a faulty spare is replaced immediately.

The OEM can provide advance hardware replacement services to help you deal with your urgent requirement of Spare Parts.

Monitor SLA

Service Level Agreement will be implemented in order to ensure minimum service impact to the Customer and its users. The Service Level Agreement is divided into two parts which includes Network availability and Respond/Repair timelines.

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Contact Us

Head Office

Lincolnwood Office Park
6-8 Woodlands Drive
Woodmead
2191
Gauteng
South Africa

Altron Nexus Head Office
Tel: +27 (11) 235 7640
Tel: +27 (87) 821 4500

sales@altronnexus.com

Links

Altron Nexus
Altron Nexus @Connect
Altron Nexus Distributors
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  • About Us
  • Portfolio
    • SMART City / SAFE City
      • Command And Control
      • Critical Communications
    • Professional Services
      • Workforce Management
      • National Network Operations Centre
    • ICT Infrastructure Delivery
      • Wide Area Network
      • Local Area Network
      • Core Associated Services
      • Ready For Occupation
      • Implementation
      • Support and Maintenance
      • Onsite Solutions
      • Cloud Enablement & Value-added Services
  • Contact Us